What happens if my credit card payment is declined on the date of charge?

If the payment for your renewal declined, our system will automatically continue attempting to collect payment several more times. Also, the system will generate an email to remind you updating the payment information. If we're unable to continue the billing attempts, your subscription status will show "Paused".

When will I be charged for my subscription?

You will be billed for your first box the day that you subscribe to Vitality Bone for the first shipment (unless otherwise stated - while supplies last). Your next payment will automatically be scheduled for the day before your next shipment scheduled, per your subscription term.

Why was I billed taxes for my Box?

Because of tax laws, Virginia residents are required to pay state sales taxes.

What methods of payment are accepted?

We currently accept all major debit and credit cards (VI, MC, AMEX, ) registered to a US address. You can also pay through Paypal. Unfortunately, we do not accept international cards and are unable to process transactions under a prepaid card.

How can I change my payment information?

Change your payment info by following these easy steps:

  • Step 1: Visit VitalityBone.com
  • Step 2: Click "Login" and log in using your email address/password
  • Step 3: Click "Manage Subscription" on right panel
  • Step 4: Click "View details" and locate "Payment information" section
  • Step 5: Click "Edit" and enter your updated card information