SHIPPING & TRACKING

Do you ship internationally?

At this time, we are only shipping to the United States and its territories (including Puerto Rico, Guam, etc.). We are also able to ship to US military bases as long as the shipping address is an APO, FPO, or DPO.

When will I get my tracking number for my box?

We strive to ship Vitality Bone within the same day of purchase. You will receive an email confirmation once your subscription payment is confirmed. Once the item shipped out, you will also receive a tracking number via email.

When will I receive my box?

We use UPS Ground service. Subscribers in the contiguous U.S. (48 bordering states) can expect to receive their Vitality Bone within 2-5 days of their billing cycle based on the distance from our warehouse in Virginia. Subscribers in Alaska, Hawaii, and other U.S. territories have to choose FedEx Air. They will receive their shipment according to the type of air service they have chosen.

My box is being returned to sender, what do I do?

If your tracking information reports that your box was returned to us due to a delivery issue, please contact our Customer Service Team as soon as possible by sending an email to customerservice@Vitalitybone.com. Be sure to include:

-The email address associated with your account

-The order number

-Your best address (we need to know where to ship your replacement to!)

Do I have to pay extra for shipping?

All the Vitality Bone subscribers who are located in the contiguous U.S. (48 bordering states) will enjoy our FREE shipping policy. For subscribers in Hawaii, Alaska, and U.S. territories: As a friendly reminder to our subscribers, state taxes may also be applied to your order.

What should I do if I haven't received my box although it has been reported as delivered?

We understand that things happen, so don't worry! We will help you attempt to locate your box first. Please provide the order number, tracking number, and the sender's name for us to investigate further. If you need us to send another shipment to you immediately please send us an email to customerservice@vitalitybone.com.

Please include "IMMEDIATE SHIPMENT REQUEST" in the subject line of your email. If further investigation by FedEx and our company indicates that there was a mistake on our part or UPS delivery person, you will not be charged for the replacement shipment. If you provided an incorrect shipping address or you didn’t update your shipping address a day before your shipping cycle, then you will be responsible for the cost of unreceived shipment as well as the replacement shipment.

Where will my box ship if I change my address?

Your Vitality Bone will always ship to the address that is showed on your subscription order. Because subscription renewals are scheduled based on your terms, you must update your address at least 24 hours prior to your shipping cycle date to ensure that your box is shipped to your preferred address.

If you are unable to meet this deadline, we strongly encourage you to contact UPS customer service to attempt to reroute your package. If you are still unable to retrieve your box, please contact our Customer Service Team at cusomerservice@vitalitybone.com to advise them as soon as possible.

Note: If the shipping address is not updated on your account a day before your shipping cycle, the change will not apply to the current shipment and your Vitality Bone will ship to the old address. UPS reserves the right to charge a fee for their forwarding service. You will be required to pay a fee in order to retrieve your order.